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  Trade Information

Information Technology – Contact Centre Customer Service Agent

An Information Technology — Contact Centre Customer Service Agent demonstrates competency in the following:

  • Maintaining a contact centre environment
  • Communicating
  • Providing customer service
  • Creating and maintaining documentation
  • Supporting others and planning for personal development
  • Maintaining privacy and security
Apprenticeship Resources
Schedule of Training (PDF)

Information Technology – Contact Centre Customer Service Agent is a trade named under the Building Opportunities in the Skilled Trades Act, 2021. This trade has an apprenticeship program that is administered by the Ministry of Labour, Training and Skills Development. Upon completion of an apprenticeship program, the Ministry issues a Certificate of Apprenticeship. This is the highest level of certification available for the trade.

As there is no certifying exam in this trade, Skilled Trades Ontario does not issue a Certificate of Qualification and therefore cannot accept Trade Equivalency Assessment applications for this trade.

As this trade is non-compulsory, the information of individuals practicing this trade will not appear on the Skilled Trades Ontario Public Register.

About us

  • Meet our leadership
  • Accountability and corporate reports
  • Letter of direction
  • Strategic plan
  • Financial statements
  • By-laws
  • Work with us

About trades

  • Trades information
  • Work in the compulsory trades
  • Work in the non-compulsory trades

Apprenticeship

  • Start an apprenticeship
  • Finish an apprenticeship
  • Get financial support
  • Provisional Certificate of Qualification

Experienced workers

  • Recognized Canadian Certificates
  • Trade Equivalency Assessment
  • Canadian Forces

Certification

  • Exam eligibility
  • Exam scheduling
  • Exam resources
  • Certificate of Qualification

Certification

  • Exam scheduling
  • Exam resources
  • Certificate of Qualification

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