Sector: Service

An Assistant Cook prepares and cooks a wide range of foods for public consumption in various settings such as restaurants and hotels. Specifically, an Assistant Cook:

• prepares, cooks, and assembles complete breakfasts
• prepares short order dishes including hot and cold sandwiches
• prepares stocks, soups and sauces, salads, dressings, vegetables and desserts
• uses a variety of preparation methods including roasting, deep-frying, poaching, sautéeing, braising and grilling to prepare meats, poultry and fish
• practises safe work practices, hygiene, equipment handling, sanitation and workplace safety

An Information Technology — Contact Centre Sales Agent demonstrates competency in the following:

• Maintaining a contact centre environment
• Communicating
• Providing customer service
• Providing sales and service
• Creating and maintaining documentation
• Supporting others and planning for personal development
• Maintaining privacy and security

An Information Technology — Contact Centre Customer Service Agent demonstrates competency in the following:

• Maintaining a contact centre environment
• Communicating
• Providing customer service
• Creating and maintaining documentation
• Supporting others and planning for personal development
• Maintaining privacy and security

An Information Technology — Contact Centre Technical Support Agent demonstrates competency in the following:

• Maintaining a contact centre environment
• Communicating
• Providing customer service
• Creating and maintaining documentation
• Supporting others and planning for personal development
• Maintaining privacy and security
• Installing microcomputer operating systems and components
• Configuring, servicing and replacing microcomputer systems and components
• Using troubleshooting strategies

A Micro Electronics Manufacturer:

• Operates and monitor process equipment including manual, automatic and semi- automatic manufacturing equipment to produce micro-electronic products
• Sets up process equipment and adhere to clean room procedures
• Performs some or all the following tasks with the above mentioned process equipment using micro-electronic manufacturing equipment to spin coat, photo align, develop, etch, measure, implant oxides, sputter, print, test, inspect, measure, dice and bake
• Identifies and mark/record defective products
• Collects, record and summarize inspection and test results
• Operates various testing equipment and tools
• Compares test results to specifications and take action
• Maintains detailed and complete process result reports
• Maintains a product tracking system
• Participates in continuous process improvement programs