Sector: Service

An Information Technology — Contact Centre Customer Service Agent demonstrates competency in the following:

• Maintaining a contact centre environment
• Communicating
• Providing customer service
• Creating and maintaining documentation
• Supporting others and planning for personal development
• Maintaining privacy and security

An Information Technology — Contact Centre Technical Support Agent demonstrates competency in the following:

• Maintaining a contact centre environment
• Communicating
• Providing customer service
• Creating and maintaining documentation
• Supporting others and planning for personal development
• Maintaining privacy and security
• Installing microcomputer operating systems and components
• Configuring, servicing and replacing microcomputer systems and components
• Using troubleshooting strategies

A Micro Electronics Manufacturer:

• Operates and monitor process equipment including manual, automatic and semi- automatic manufacturing equipment to produce micro-electronic products
• Sets up process equipment and adhere to clean room procedures
• Performs some or all the following tasks with the above mentioned process equipment using micro-electronic manufacturing equipment to spin coat, photo align, develop, etch, measure, implant oxides, sputter, print, test, inspect, measure, dice and bake
• Identifies and mark/record defective products
• Collects, record and summarize inspection and test results
• Operates various testing equipment and tools
• Compares test results to specifications and take action
• Maintains detailed and complete process result reports
• Maintains a product tracking system
• Participates in continuous process improvement programs

A Cook prepares a wide range of foods for public consumption in various settings, for small or large groups or individual dishes in restaurants and test kitchens. Specifically, a Cook:

• prepares, cooks, and assembles food such as meats, salads and dressings, soups, sauces, sandwiches, vegetables, desserts, pastries, baked foods, hot and cold buffets and non-alcoholic beverages
• creates specialty dishes and develops recipes
• performs menu and nutrition planning, food costing, purchasing, scheduling and receiving deliveries and checking product quality and quantity
• estimates food, liquor, wine and other beverage consumption to anticipate purchases or requisitions
• practices according to food safety standards for hygiene, sanitation and safety

 Red Seal trade

A Native Clothing and Crafts Artisan:

• Designs and makes tailored garments and associated leather crafts
• Produces small crafts