Sector: Service

An Arborist transplants, maintains and removes trees and woody plants using ropes, climbing systems, pruning tools, diagnostic tools and mechanized equipment. Arborists have knowledge in the science of arboriculture, the cultivation, management and study of individual trees, shrubs, vines, and woody plants. An Arborist carries out treatments for optimal tree health, managing pests, diseases, wounds and defects that impact trees and woody plants. Specifically, an Arborist:

• transplants, prunes, maintains and removes trees and woody plants
• climbs trees and works at heights
• identifies and treats diseases and pests on trees and woody plants
• improves the health and integrity of damaged trees and woody plants
• enhances soils by fertilizing, irrigating, mulching and aerating
• provides advice on trees and woody plants with others including residential, commercial and government representatives

An Assistant Cook prepares and cooks a wide range of foods for public consumption in various settings such as restaurants and hotels. Specifically, an Assistant Cook:

• prepares, cooks, and assembles complete breakfasts
• prepares short order dishes including hot and cold sandwiches
• prepares stocks, soups and sauces, salads, dressings, vegetables and desserts
• uses a variety of preparation methods including roasting, deep-frying, poaching, sautéeing, braising and grilling to prepare meats, poultry and fish
• practises safe work practices, hygiene, equipment handling, sanitation and workplace safety

An Information Technology — Contact Centre Sales Agent demonstrates competency in the following:

• Maintaining a contact centre environment
• Communicating
• Providing customer service
• Providing sales and service
• Creating and maintaining documentation
• Supporting others and planning for personal development
• Maintaining privacy and security

An Information Technology — Contact Centre Customer Service Agent demonstrates competency in the following:

• Maintaining a contact centre environment
• Communicating
• Providing customer service
• Creating and maintaining documentation
• Supporting others and planning for personal development
• Maintaining privacy and security

An Information Technology — Contact Centre Technical Support Agent demonstrates competency in the following:

• Maintaining a contact centre environment
• Communicating
• Providing customer service
• Creating and maintaining documentation
• Supporting others and planning for personal development
• Maintaining privacy and security
• Installing microcomputer operating systems and components
• Configuring, servicing and replacing microcomputer systems and components
• Using troubleshooting strategies