Sector: Service

An Information Technology — Contact Centre Technical Support Agent demonstrates competency in the following:

• Maintaining a contact centre environment
• Communicating
• Providing customer service
• Creating and maintaining documentation
• Supporting others and planning for personal development
• Maintaining privacy and security
• Installing microcomputer operating systems and components
• Configuring, servicing and replacing microcomputer systems and components
• Using troubleshooting strategies

A Chef:

• Works in restaurants, hotels, entertainment clubs, country clubs, spas, bistros and other assorted eateries;
• Demonstrates knowledge of food preparation and presentation, menu management, sanitation and food safety, and the use of wines, liquors and spirits in cooking.

Pre-requisite required: Ontario Certification of Qualification in the trade of Cook, 415A

An Information Technology — Hardware Technician:

• Assembles, repairs, and upgrades microcomputer systems, components and peripherals
• Installs operating systems and application software

A Child and Youth Worker works to improve the physical, emotional, intellectual and social development of vulnerable children, youth and families. They focus on the growth and development of children and youth based on direct, day-to-day work with children and youth in their environment and develop relationships with children, their families, their communities and other inter-disciplinary team members. Specifically, a Child and Youth Worker:

• maintains safe environments
• promotes health and well-being
• builds relationships
• plans programs
• applies intervention strategies
• provides counselling and supports
• works in an interdisciplinary team environment and communicates with other professionals
• supports the needs of children, adolescents and their families

An Information Technology — Network Technician:

• Installs, configures and maintains client workstations and network servers connected by a local area network
• Applies technical knowledge of data communication, standards, protocols and internet working concepts